Returns & Refunds

○

Returns & Refunds ○

We want you to feel confident in your purchase.

If something isn’t right, here’s how returns and refunds work at AIKAN.

Returns Eligibility

Glasses

We accept returns on glasses within 14 days of delivery, provided they are:

  • Unworn and unused

  • Free from scratches or damage

  • Returned in original packaging with all components included

Charms

We accept returns on charms within 14 days of delivery, only in the case of:

  • Manufacturing defects

    • Ex: Hoops are deformed and will not open/close.

  • Item arrives damaged

Due to their nature, other charms that are not listed above will not be eligible for retuns.

We take great care to quality-check each order before it is send to its new home.

If your products sustain any damage during shipping, please reach out to us and we will be sure to make it right!

How to Start a Return

To initiate a return, please contact us at team@aikan.world within 14 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the next steps.

Returns sent without prior approval may not be accepted.

Refunds

Once your return is received and inspected, we’ll notify you with the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Items returned with signs of wear, damage, or missing components will not be eligible for a refund.